Reading the email chain between erica and grobo support was utterly painful. It’s clear that Erica is not listening to support.
I too have a shipping dent/issue. My back panel is not %100 flush and my door wasn’t flush as well. However, I spoke to support (emailed w pictures/vid from an iPhone) @Stephen responded much like support who contacted you initially.
Your door will close once you remove the tape. The black gasket is BRAND NEW so it’ll take a bit to adjust. The locking mechanism MAY not work on first go. If that’s an issue, bend the locking door tongue upwards slightly. It’ll lock when you hear the click.
As for your screws, it’s called a screwdriver. Take a $100 discount on your next purchase for 5 min of work (at most). I agree, the dent sucks, but if you want you money back why put the sticker on? A restocking fee is absolutely normal for any company, especially if it’s only cosmetic damage you’re complaining about. .
I’m on day 96 of my first grow. My back panel has cosmetic slight damage (Warped), my door wouldn’t close initially. You can still grow with a dent. Does it look lame, yes. Would I be disappointed? Absolutely. I wouldn’t blast this company. Adding the chain does not help your cause.
This community is here to help you, we are a great community. Please help yourself by working with this excellent company and great group of people.
You be the judge.