Smoke broke out from the power supply
Send a ticket into support. This happened to someone else and they overnighted a new one
I do not know the contact information
Send an email support ticket to email@example.com and they can make arrangements with you.
What’s the wall voltage in Japan where you live? Our devices have been tested exclusively on 120VAC 60 Hertz (standard North American outlet voltages) outlets to date
Walls are 90-110 V
I am making 120 V available for this item
ELC T-5000 5000-Watt Voltage Converter Transformer - Step Up/Down - 110V/220V - Circuit Breaker Protection
Hello @20012001, I responded to your emails in our support system but I wanted to throw a response here as well.
Because the unit is being used in a country that it is not certified for or tested for we are aren’t able to make recommendations on alternative power sources or possible work-around.
While users can bring units outside of Canada/US we think it is a bad idea due to the reasons listed below:
It will void the warranty which greatly reduces our ability to assist with any issues that may occur
We are unable to ship repair parts outside of US/Canada
The unit isn’t electrically certified or tested to work in other countries so you run the risk of the unit not working or damaging the unit
You may not be able to connect to WiFi and therefore not be able to use the unit as that feature hasn’t been tested on products and networks outside the US/Canada
We will be unable to ship consumable items needed to grow in the unit outside the US/Canada