New error


#1

Anyone got this today?


#2

Same here just noticed it a bit ago. Can’t access anything


#3

Yeah I got it


#4

Same


#5

I get that too, and when I clicked on the link it took me to a Beta Tester Feedback Form, though I did not sign up for any Beta testing.


#6

@ToddYYC,


I’m seeing it too… :scream::scream:


#7

I got this message too when I went to do my drain and fill. :cry:


#8

@Stephen @bjorn


#9

Still there this am. Hope it clears up drain and fill today


#10

I just get the 500 server error. Hope it’s not a 4 day weekend for everyone.


#11

Thanks for the heads up everyone! @bruno and the team will look into this first thing this morning.


#12

I do! Can’t access the my grobo page


#13

Same here been like this since last night.


#14

Very nice back up now. Water change coming up.


#15

You’re quick @Wolf! Everything is online and running again. Our apologies for the down time.

If you notice anything that’s still not working please let us know.


#16

Thank you @bjorn, Drain and fill done. My beloved plant can eat fresh food again :slight_smile:


#17

@bjorn any chance it was caused by shaws outage? Across Canada


#18

@ToddYYC It was caused by an update our team made and our automatic alert system didn’t fire properly to notify us of the issue. It was a small mistake in the code and the team is working now to make sure it doesn’t happen again!


#19

Mine is done also way to go guys


#20

Ok good to know. Shaw got knocked out last night for a good portion of the country so wasn’t sure if that was it. They still haven’t gotten the issues fixed 14 hrs later