No offense taken, we love the passion!!
I know updates and information have been sparse lately and I apologize for that. This is not the level of customer service we want to provide and we promise to do better.
Unfortunately both our marketing lead and business co-op went back to school a few weeks ago. This means that while 11 people work on the product every day, I have been alone in handling our business, operations, marketing, etc for the past few weeks which is why communication has slowed down. I am currently on the road meeting with investors to continue expanding Grobo so we have all been short on time, to say the least!
The really exciting news, however, is that in by the end of September a new COO, Operations Manager, and Marketing Lead will all be joining us! They will be instrumental in helping to get information and updates out faster, answer your questions, and more. Our team is expanding to 16 people and I’m sure you will notice the difference as we continue to ensure that we deliver the best product to you.
Now in terms of the question at hand regarding a live harvest, it’s certainly something we could do in the future. We have currently been focusing our efforts on creating guides and educational content from our harvests and honestly hadn’t thought about sharing one live yet. Below you can see a picture from a harvest in July that is going into our harvesting guide.
In terms of beta testers, we have units in Montreal, Toronto, Waterloo, Calgary and San Francisco, however all testers have signed Hardware Evaluation Agreements which limit them from sharing any information publicly. This step was taken because certain aspects of the product can change significantly based on their feedback, so we do not want to create any confusion through online discussions related to any of their experiences.
Again we really do appreciate your patience and understanding. Our focus is entirely on making sure you are happy with your Grobo and I know the wait will be worth it!