International shipping

#1

i’m at the point only place to get updates is to come to this forums and every time its delayed again i would like a update on my investment please its end of August and still no shipping date

if you cannot ship international please advise and refund my money

1 Like

#2

Hi Jeewadj,

Thanks for reaching out. We send detailed monthly updates to all customers. Please email us at info@grobo.io so that we know your name and email address. That will allow us to make sure you are receiving the updates and send you any ones you have missed!

-Bjorn

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#3

Hi,
I’m having issues obtaining my refund for my canceled order. It’s been over 2 weeks and no one at you company can seem to give me an answer.

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#4

Hi Kira323,

From looking at our system, your order was refunded on March 13, 2019. Everything on our side went through successfully and it was refunded directly onto your Visa card ending in 6263.

That’s the card that you should see the refund come through on. It can take 10 business days so if you haven’t seen it yet, it should appear shortly.

Thanks,
Bjorn

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#5

It’s been well over 10 Business days and my bank has no record of any pending transaction from your company. Telling me it should show any day now isn’t really cutting it since I was told that last week by your rep and it still isn’t there.

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#6

I certainly appreciate the frustration.

Looking deeper into our system, it says the refund was successful but I can’t find any evidence of the transfer taking place. I have just re-initiated the refund and will keep an eye on it to make sure it goes through. It might still take 5-10 days to show up on your statement and there is unfortunately no way for us to accelerate this.

Please let me know if you haven’t received the funds by the end of next week. I’m confident that you should see them shortly though.

Best regards,
Bjorn

0 Likes

#7

Ok well I hope this time it will actually go back to my account. I appreciate your help with this and will look to see if anything post by end of next week.

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