Day 1 - unboxed, some minor cosmetic damaged, I assumed happened during shipping, figured it was on the back so did not press it.
Day 2 - assembled as per instructions, leveled the unit, soaked my pod got my seed ready and started to fill about 6:30PM on a Friday.
Day 2 - after the unit was running about 2 hours, noticed water at the bottom of the unit. Started to investigate. Drained the water out, looking at the tub thinking it must be damaged a hole or something. Well, look at this the low level water sensor was missing a gasket, found the leak. No support that lat on a Friday and nothing on the weekend. Water all over the electronics, my carpeted floor (yes I had placed a mat under it and yes enough water leaked out it got everywhere). Do I ever trust plugging it in again, is the PH sensor going to dry out, oh those damn things are $80.00 bucks and have to be replaced every year didn’t see that in the videos. Oh and ruined seed too and coco pod.
Day 3 - pissed (Saturday) - no support
Day 4 - pissed (Sunday) - no support
Day 5 - pissed Will they put their money where there mouth is and show me some customer service they say they are all about. This my friends will be the test, and I and more than willing to see if it is pass or fail.
A missing gasket should have been caught in quality control, and I am a six sigma and lean six sigma green belt, it might be time for Grobo to hire themselves on of those, dear lord I hope they know what that is.