Cant connect to app

#1

Went through setup. My led is pulsing blue but I can’t see grobo in my app.

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#2

Hey @Star

Here’s a couple things to try, first a question have you ever connected to the Grobo app in the past? If so unplug the unit for 30 seconds and try again. Ensure your internet is not temporarily down go to another site.

Beyond that I can’t think of anything. If none of that resolves it send a support ticket into support@grobo.io

Edit: also reboot your device…phone / tablet / computer etc.

Keep us posted!

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#3

@Star do you have any screenshots of what you’re experiencing? If it’s pulsing light blue it means it successfully connected to the internet and you should be able to add a plant to your device at that point

Regards,

Chris.

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#4

Sorry for the late reply. It was a software issue in the end. They reset it somehow and now I’m online.

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#5

That’s great to hear! Thanks for the update :smile:

Regards,

Chris.

1 Like