i have a question. every time i get nutrients from you guys i end up paying duty fees. I dont like that i thought you guys were a Canadian company.
Their warehouse where everything ships from is in Detroit, I think.
they should fix that.
@Pete What, move it back to Canada?
Yes, please implement some sort of bulk discounts for now.
I guess an Amazon store with free Prime shipping would be out of the question?
Hell ya. If you gonna claim your Canadian then… I’m getting a little annoyed paying the duty fee. U gonna continue to sent from states grobo should pay the fee.
If they don’t fix this then I’m likely to experiment with other nutrients. Plus I won’t recommend the product.
They actually advertise themselves as a Canadian and American company.
It’d be cool if the 15-packs of coco pods were on the grobo store, though I’m worried about duty now too. When ordering a replacement fan it also came with the surprise surcharge.
Anyone found a way to get those park seed biodome sponges (cocopod equivalent) in Canada?
Can you please reach out to our support team by emailing email@example.com? You do not have to pay duties, Grobo does. We do have a fulfilment centre in Canada, I imagine we ran out of something and it was filled from our US facility in PA. (Units come from MI, consumables from PA)
We can refund you the duties or offer a credit to our store.